The Nelson Mandela Bay Municipality has issued a pressing call to residents and business owners using prepaid electricity meters to update their devices before the looming deadline of November 24, 2024. This reminder comes as part of the municipality’s ongoing commitment to modernizing its electricity infrastructure through the phased replacement of outdated KNR1 meters with the new KNR2 system.

The initiative, which began in April 2022, has seen commendable progress with over 146,921 meters updated to date. Zanele Sikawuti, the head of the municipality’s Electricity and Energy Portfolio, praised the proactive efforts of those who have completed the update, while urging the remaining customers to act promptly to avoid any future disruptions in their electricity supply.

Despite the significant number of updates already completed, a substantial 169,868 meters remain unconverted. These include meters that are either tampered with, damaged, or faulty. To address this, the directorate has rolled out a comprehensive strategy aimed at reaching every corner of the municipality. This includes door-to-door visits, enhanced communication campaigns, and dedicated call center assistance to ensure all residents are informed and able to participate in the update program.

Between September 9 and October 4, 2024, an additional 1,263 meters were successfully updated, demonstrating ongoing efforts to meet the deadline. However, the municipality stresses the importance of continued cooperation from residents to meet the November 2024 target.




Sikawuti emphasized the importance of this initiative, noting that failure to update the meters could lead to significant inconveniences. "After the deadline, residents may still be able to purchase electricity, but their old meters will not accept the tokens," she explained. This could potentially disrupt the power supply for those who have not yet made the switch to the new KNR2 system.

To facilitate the updating process, the municipality has coordinated with ward councilors to organize visits to various wards. Sikawuti highlighted the importance of residents being at home and allowing municipal workers access to their properties during these visits. She acknowledged the challenges posed by some residents’ refusal to grant access, but reassured them that the teams are clearly identified as municipal workers, and their cooperation is vital for the smooth transition to the updated system.

The municipality has reiterated its commitment to ensuring an uninterrupted power supply to all customers. Sikawuti assured that the transition would be managed with minimal disruption, provided residents comply with the update requirements. "We remain dedicated to delivering reliable electricity services, and these updates are crucial to maintaining that standard," she stated.

As the countdown to the deadline continues, the municipality is doubling down on its efforts to reach all residents. Through various communication channels and community engagement, they aim to ensure that every prepaid electricity customer is informed and equipped to update their meter before the expiration of the current devices.

Residents and business owners are strongly encouraged to participate in this initiative, ensuring compliance with the update program to avoid potential disruptions. For assistance or further information, residents can contact the municipality’s dedicated call center or visit their local ward councilor.

In conclusion, the Nelson Mandela Bay Municipality’s call to action is clear: update your prepaid electricity meters now to ensure a seamless transition and continued access to reliable power. With the November 2024 deadline fast approaching, proactive participation from all residents is essential to maintaining the municipality’s high standards of electricity provision.